If you don't know how to recover your account, don't worry, here is an article with the step by step: How to recover an account

Remember to respect UPPERCASE and lower case as appropriate

Make sure you have access to the mail, since the data will be sent yes or yes to that address (without exceptions).

To consider:

The new access data will be automatically sent to the registration email address corresponding to the account.
Remember that if you do not have access to the you will not be able to retrieve the account access data.
Make sure you have space in your mailbox to receive the e-mail.
If the email doesn't reach your inbox, check your spam box.
For no reason these data can be sent to another email address.